Parent information

What you need to know about our centre


Our understanding is that the most important factor in a child’s world is the family. Therefore we aim to create an environment where parents/guardians and families are confident that their children’s needs are being met. We believe that it is in the best interest of children’s wellbeing that the centre fosters partnerships between the staff and parents in a practical and relevant way that can best support continuous quality care and improvement in all our centre practices.


The centre has a comprehensive set of policies. These policies are developed and reviewed frequently with input and consultation with staff, families and all interested parties. It is required that procedures and practices reflect the centre’s policies.

Our Aim

To promote children’s wellbeing, development and learning in a safe and healthy environment in which families and staff feel relaxed and happy. We aim to foster and influence the development of healthy self-esteem and positive concepts.

We aim to provide an individually based program that will foster each child’s unique ability. We aim to help children develop self-discipline skills. We aim to continue to plan and implement an ongoing improvement and maintenance plan which is available for parents and families to make comment. We recognise and value the diversity of cultures in our society and incorporate a multicultural perspective in our program that will develop and respect greater understanding of such cultures in children. We are member of the Bankstown Early Integration Networking Group and Casual Ethnic Workers Pool. Both resource groups aim to provide resources and information to our centre in home languages. Please see the director or Early Childhood Educator if you require literacy assistance and or have a cultural requirement that we can include in our daily program.

Our Staff


Roberta Rowan

Early Childhood Teacher

Bachelor of Education/Nominated supervisor/Educational Leader 

Casey Ward

Diploma in Children's services

Marie Cracknell

Linda Semaan 

Kelly Milligan

Sarah Way

Leanne Bayley

Brooke Weatherill

Certificate III

Clarissa Henry

Summer Goodwin

Emily Krysztoforski

Business and Workplace Manager 

Simonetta Farrer

All staff at the centre are required by the Department of Community Services to complete a “Working with Children Check” All staff at the centre are advised of the current NHMRS guidelines for immunisation. Friendly Faces Childcare promotes Work, Health and Safety Procedures and Practices. Staff are committed to ongoing education and complete numerous professional development courses throughout the year.


The centre is open from 7.00am to 6.00pm Monday to Friday. A late collection fee will be incurred if your child is collected after 6.00pm.


0 – 2 years $117
2 – 3 years $105
3 – 6 years$100

Fees must be paid for sick days, public holidays and holidays. Fees must not be in arrears, this may result in discontinuation of enrolment. Payments can be made by eftpos, credit cards, cheques and cash, or internet banking – Bank Details BSB 082128 Account Number 474911949 Parents are to notify the centre at least two weeks before enrolment is to be discontinued.

Childcare Care Subsidy


All families should apply for Childcare Subsidy at the Family Assistance Office (FAO) /Centrelink. To be eligible for CCS your child must be fully immunised. 

Some basic requirements must be satisfied for an individual to be eligible to receive Child Care Subsidy for a child. These include:

  • the age of the child (must be aged 13 or under and not attending secondary school, except in certain circumstances where an individual may be eligible for a child who does not meet this criteria, such as children with a disability or medical condition in certain circumstances)
  • the child meeting immunisation requirements
  • the individual, or their partner, meeting the residency requirements listed in the legislation.

In addition, to be eligible for Child Care Subsidy the individual must be liable to pay for care provided, the care must be delivered in Australia by an approved child care provider, and not be part of a compulsory education program.

Attendance records / Dropping off and collection of children

It is a legal requirement that all children must be signed in and out of the centre each day they attend. Parents are required to sign for your child’s sick days. Children must be dropped off and collected from the centre from authorised persons named on the enrolment form, persons other than parents are required to show identification. No persons under the age of 18 years of age are permitted to drop off or collect children from the centre. Parents must notify the centre of persons other then themselves dropping off and collecting children.


Before formal enrolment we encourage you and your child to visit the centre a few times so that you can introduce your child to the staff and the new environment gradually. Children feel a lot more secure and settle more quickly if you show that this is a good place to be. A special soft toy or rug from home may make your child feel more secure. Your child’s personal needs regarding settling in will be met on an individual basis. You are invited to stay with your child during this transition time, or call us at anytime during the day.

What to bring

A medium sized durable bag with your child’s name clearly printed on the front. Extra underwear and a spare set of clothes. In the warmer months children must wear sleeved tops and no thongs are allowed due to WHS regulations. In the colder months a jumper must be packed in your child’s bag as well as a warm hat. A soft sleep comforter if necessary for rest times. Please label your entire child’s belongings; lunch box, articles of clothing. Please do not allow small or wheeled toys to preschool.

What makes Early Childhood Education Different from School “Play” is at the centre of early childhood education. Play is the young child’s natural way of learning. It is a child’s work and the educational value for the young child is in the experience of “doing”. Play is just as important as a day in a library for a university student.uilding with blocks, playing with Lego, climbing, jumping, dancing, singing, sand and water play, dressing up provide the basis of quality childcare education.

Our Program

Programs are aimed at fostering the individual child’s strengths and interests. Our learning philosophies are derived from positive experiences. We are moving away from structured programming, to programming experiences that are spontaneous. We are very interested in the Reggio Emilia approach, also called the ‘emergent curriculum’. Children will not only play with the traditional toys (construction builders, dolls, puzzles etc.) but will also experience the use of ‘real life sensory’ equipment, such natural things from our environment e.g. clay, shells, rocks, food etc. We believe that children learn best when they are interested and when experiences are real to them. This means we move away from determining what they want to play with and more towards listening to what they are telling us they want to learn and support their wants and needs. Our day will continue to run to a routine as we believe that children need the routine to feel safe and secure. Our curriculum enables us to cater for the interests and developmental levels of each child and groups of children in our care.

Kindy Hub

As part of our commitment to providing your child the best early learning experience, we're proud to announce Kindyhub to Friendly Faces.

Kindyhub is a digital communication tool, allowing us to easily share your child's day care experience with you at the end of each day. Our educators capture your child's achievements throughout the day via Kindyhub with photos, notes and learning stories. Kindyhub saves us time, in-turn allowing us to spend more time with your child.

As a parent you (and your chosen relatives) will have a secure, private login to access a snapshot of what your child does throughout the day via email or the Kindyhub Smartphone app. This will be sent to you with photos, a daily report from your child's group and the learning outcomes they met, along with monthly observations and special event slide shows. There is also the option of direct communication with your child/s educators making it easy to leave messages!

Pre-school readiness

In the Pre School room we have a school readiness program. The aim of our program is to prepare children for school by developing certain skills that they will require to take the big step. A strong focus is placed on independence and self-help. We have realistic expectations and are happy to assist children in their attempts, although we encourage each child to try first. We teach the children to recognise their name by using name tags and they learn to write their name as we encourage them to write it themselves on their artwork, drawings etc. Other cognitive skills are incorporated through the program, such as numeracy, phonics, mathematical awareness, science, scissor skills, months, days, seasons, shapes and colours. Children learn to open lunch boxes and feed themselves, to pour drinks independently, tidy their lockers and to put their shoes and socks on themselves. We would ask that you encourage your children to try things themselves at home to support their growing independence and willingness to try new things. You can get children to carry their own bag to school and to unpack the bag themselves. All of this boosts a child’s confidence and self-esteem.

Outdoor Play

We maintain a safe, attractive and pleasant outdoor environment. All play activities are programmed and evaluated each week. Our staff check the outdoor area each day for dangerous or hazardous pests or materials. The centre implements a sun safe policy all year. Please bring a hat for your child for outdoor play. Staff assist children to apply sunscreen throughout the day.

Parental Participation

The centre welcomes and encourages families to participate in our program and contribute ideas for the ongoing development of our policies. Please visit the centre at any time. The Director and or nominated supervisor are available to respond to your questions and concerns. Attached please find copy of the ‘Complaints and Grievances’ policy.

Rest and or quiet time

The centre provides a quiet and restful environment between noon and 2.00pm. Our beds and linen are safe and clean and meet the safety requirements for use in centre based care.


At Friendly Faces we take a positive approach when dealing with children’s difficult times. We encourage and role-play acceptable behaviour and use strategies that build children’s confidence and self-esteem.


The centre has a safety and emergency evacuation policy/procedure and your child’s well-being is considered at all times. Information relating to safety issue for children’s equipment in the home and at the centre is available from the centre.

Public and Christmas holidays

We are closed for all public holidays and approximately 2 weeks over Christmas and New Year. All public holidays are to be paid for. It is not the responsibility of the centre to provide make up days for children whose attendance days fall on public holidays.

Waiting List

Your child will be placed on a waiting list if no places are available. To maintain your eligibility on the waiting list please notify the centre of any changes your requirements and or details. i.e. days required, address, contact phone numbers. Preference for places at the centre will be given to siblings of children already enrolled at the centre from one family dwelling.


At Friendly Faces it is our policy that all children are immunised. On formal enrolment parents are required to provide the centre with a copy of the child’s immunisation history statement for our records. The centre will remind you of the immunisation schedule. You will be required to supply the centre with updated immunisation history. Our centre has a Health Policy that includes incubation periods for certain illnesses and infections. Parents are required to notify the centre when your child is sick. A doctor’s certificate is required (for the purposes of CCB) when your child is absent due to illness. The centre director and staff at their discretion will deem a child not fit to attend childcare. The centre provides current and relevant information from government accredited health authorities in home languages on all health related issues. If your child suffers from a severe allergy you will need to make the appropriate arrangements with the centre management and staff. You will be required to provide all meals for your child in a storage container that has been taped at both sides and signed by yourself.


We provide breakfast and a range of tasty and nutritious snacks for morning/afternoon and late afternoon tea. Our centre provides lunch for the infants 3mths – 2 years of age. The food provided is nutritious and meets the social, cultural and educational needs of children. Children aged between 2 years and 5 years are required to bring their own lunch. The centre can provide information on nutrition and safe food handling and food storage.


Included in our program are incursions (visitors providing educational experiences inside the centre). The centre will notify families of these activities so that permission endorsements can be signed.

Parent and Staff Socials

Throughout the year Friendly Faces provide many opportunities for families to join the staff for social, fundraising and educational/information sharing activities. If you would like further information, or would like to visit the centre, please call 97736762 so that the appropriate staff member can make arrangements to meet with you and your family. We encourage families from a non-English speaking background to bring a family member or friend to interpret or contact the centre so that we can arrange for an interpretation service.

Resources The Centre has resources available for parents to borrow on health, nutrition, safety, books, literature, etc.